Putting the Quality Back into Qualifications!
“Our lives begin to end the day we become silent about things that matter.” Martin Luther King, Jr.
I have been asked to produce my certificates for a provisional contract and as I looked through them I took a walk down memory lane.
One of my reflections was looking with pride at my Nursery Nursing Examination Board (NNEB) Nursery Nursing Certificate. How at the time completing and achieving this qualification meant so much to me! I still have the exam paper from 1989. If you would like a copy, please contact me.
I left school at 16 with hardly any qualifications. I was dyslexic and this condition was rarely picked up during the late seventies and early eighties. I always knew that I had a learning challenge; I only had this officially recognised six years ago.
When I left school I worked in a busy solicitors’ office, as a clerk typist, and enjoyed my […]
It’s time to step up our game: Promoting ‘Baby Love’
Guest Blogger: Catherine Rushforth: National Consultant and trainer in Safeguarding and Child Protection.
It is an exciting time in the early years’ sector. Key publications, point to us as those who will be instrumental in making the shift into new ways of working possible. Central to this change is way that we :
– recognise strong emotional attachment between very young children and their parents
– intervene early where we see that this attachment is shaky, perhaps inconsistent or appears to be missing completely.
In this blog I will run through why a strong attachment is so essential for children’s development, outline our professional role in assisting parents to build on this key relationship and make a call for all early years’ practitioners to upgrade their practice in this vitally important area.
We know from rapid development in neuroscience that a baby’s brain development is directly effected by the quality of […]
In the pass and currently I have worked with clients who have a real issue with delegating. They then wonder why their staff do not perform and are not creative/practical thinkers. Which reminds me of this quote ‘Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.’ David Ogilvy-Scottish born British Military intelligence officer and later top advertising executive 1911-1999. Clarity around individual roles and responsibilities is also key. Within my accredited level 4 Leadership and Management course the managers complete this task. How is leadership distributed in your setting:
Identify different key roles and responsibilities.
Explain how these are shared effectively amongst the team?
Delegate a task to a member of your team.
Describe the process and implement it.
Evaluate the effectiveness of your decision to do this.
So, if you are micro-managing your staff and do not […]
For a while now, I have been reflecting on what we in the sector mean by the term ‘positive relationships’ and its impact on interactions between children and practitioners. With this in mind, my thoughts are on whether we should change the term to ‘personal relationships’ and more importantly how we should look at personal relationships between the practitioner and child in our day-to-day practice?
For instance, I have a positive relationship with the staff in my local bank, but this is not a personal relationship. Indeed practitioners need to have a positive relationship with children in order for the relationship to be personal and meaningful. Time and time again, when carrying out my mock inspection visits, I observe practitioners having positive relationships with children, but not on a deeper personal level. If done on a superficial basis and as part of the daily routine, the relationship is one where it is routine led rather than […]
I was recently commissioned by a client to carry out telephone research on how her staff and other nurseries in their locality answer initial queries from prospective parents. Sadly, I was not surprised by my findings, having done this before for other clients.
With this in mind I would like to share my initial thoughts on my experience and how you could improve your staff awareness in handling telephone queries from prospective parents:
Answer the phone so that the caller can hear the smile in your voice. Do not answer the phone as if the world is coming to the end in five minutes.
Say ‘xxxxx nursery, Barack speaking, how can I help you……’ don’t say ‘Ello, or Eh’.
Make sure that the member of staff has a pen and note pad to hand or, more importantly, an initial enquiry form (please contact me if you would like a copy of an initial enquiry form –