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Staff Behaving (Very) Badly!

I was speaking to my mum on the telephone and she said “Laura, did you see the programme about how funeral staff behave and how they disrespected the dead?” I said “No mum, as I don’t have the time to watch a lot of television.” She then went on to say “You can watch on your computer thing.”

So, on my computer thing, I did watch the said programme. ‘Exposure-The British Way of Death’ http://www.itv.com/itvplayer/video/?Filter=325738

Oh, MY goodness!  It got me thinking about a subject that I embed into my work around organisational behaviour within organisations and how the culture of organisations from the top to the bottom should be one that mirrors the organisation’s values.

The question is, within large organisations, how does the chief executive and the senior management team check that these values are in place and that the organisation’s standards are practiced by staff?

Clearly, these funeral staff […]