‘Leadership is less about what we know and more about what we’re willing to discover.’ Diane Branson
I recently attended a retirement ‘do’ in my office for Dave who was the receptionist/administrator.
Dave has a very happy disposition and would greet everyone respectfully and with a smile. He would often go out of his way to solve issues and would help you out if you had a query. Nothing was ever a problem for Dave.
When I arrived at the do, Dave was busy sticking labels onto small dishes, labelling them ‘butter’ and ‘margarine,’ even stating the brand of butter! He said to me, ‘Laura, I am just putting these labels on the dishes so that everyone has a choice as some people like butter and some like margarine.’ Wow, I thought to myself, even on his last day Dave is still thinking of others and making sure that there is attention to detail on his buffet […]
If I am at home early evening I often see a pre-school child and his mum walking past my home. This child has caught my attention as sometimes I notice that he is crying.
On a few occasions, I have had a brief conversation with his mum who looks very tired and unsure what to do. My thoughts are that he is tired and the crying is a reaction to seeing his mum and this is his way of communicating his feelings. (Note to self – add a section in my Supporting Transitions course, around preparing children for the handover to their parents at the end of the day.) In addition, I believe that he is picking up that his mum is tired.
I saw them again as I was walking to my car during the Christmas week and I noticed that he wasn’t crying. When I wished them both Happy Christmas, mum replied ‘I’ll not be […]
In the pass and currently I have worked with clients who have a real issue with delegating. They then wonder why their staff do not perform and are not creative/practical thinkers. Which reminds me of this quote ‘Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.’ David Ogilvy-Scottish born British Military intelligence officer and later top advertising executive 1911-1999. Clarity around individual roles and responsibilities is also key. Within my accredited level 4 Leadership and Management course the managers complete this task. How is leadership distributed in your setting:
Identify different key roles and responsibilities.
Explain how these are shared effectively amongst the team?
Delegate a task to a member of your team.
Describe the process and implement it.
Evaluate the effectiveness of your decision to do this.
So, if you are micro-managing your staff and do not […]